by Coach Cathy | Jul 31, 2011 | Cost of Conflict
Below are some Workplace statistics that show you the cost of turnover, loss of productivity and absenteeism. • The cost of turnover in the workplace is extraordinary. Ernst & Young reports that the cost of losing and replacing an employee may be as high as 150%...
by Coach Cathy | Jul 26, 2011 | General
How often do you practice empathetic listening? More often than not, human beings forget about this very important tool called empathetic listening and prefer to “win” at the cost of their relationship. The urge to win the argument is very familiar to many couples but...
by Coach Cathy | Jul 24, 2011 | Team, Workplace
Unresolved conflicts and gossip at work are like untreated infections. The longer they are left alone, the more difficult they become to eliminate, and the harder they are to heal. Everything from passive aggressive notes left on refrigerator doors to interactions...
by Coach Cathy | Jul 23, 2011 | Team, Workplace
Ever wonder how to mend a relationship after an argument is over? You have settled down and have taken responsibility for your part in the fight but you might not be aware of how your co-worker, employee or boss is feeling. Read these important tips below on how to...
by Coach Cathy | Jul 20, 2011 | Team
To manage conflict with a group or team, we must be able to put some kind of consistant structure or ground rules into place. Many good leaders and managers forget to do this and end up with some very unproductive meetings. To work together effectively, team members...
