by Coach Cathy | Apr 4, 2017 | General, Uncategorized
Conflict With A Stranger – What Can You Do? Getting into a conflict with someone with whom you have no prior relationship is complicated. Many believe that conflict with a stranger is preferable to conflict with a friend or loved one. You have no extant...
by Coach Cathy | Oct 5, 2013 | Uncategorized
Workplace conflict may occur when people’s ideas, decisions or actions relating directly to the job are in opposition, or when two people just don’t get along. Conflict in the workplace may be productive if it leads to positive change, but can also be stressful and...
by Coach Cathy | Jan 2, 2012 | Team, Workplace
One of the main causes of conflict is conflict are the different personalities at work. In this blog, I’ll explain the four major personality types and reveal where the natural areas of disagreement are and give you some practical quick tips to reduce the...
by Coach Cathy | Sep 6, 2011 | General
Customer Service Tips: Providing exceptional customer service is one of the best ways to avoid conflict in your company. If you can focus on serving the customer by providing the best customer service, the odds of your customer feeling satisfied has increased...
by Coach Cathy | Aug 5, 2011 | General
Gary chapman gives us simple yet unique ways to apologize to co-workers or loved ones in his powerful book and CD- “The five languages of apology”. Gary Chapman provides expert advise on arguing, apologizing and forgiving. What most people want to know...
by Coach Cathy | Aug 2, 2011 | General
We often don’t separate our Conflict facts from the stories we tell ourselves. There are two types of stories you can tell yourself. One story enables you to justify to yourself why you have behaved poorly. The second type of story is the one you tell yourself about...
by Coach Cathy | Aug 1, 2011 | Team
We all know that workplace trust in teams is a fundamental for their success. But what does trust really imply? Here Patrick Lencioni, best-selling author, consultant and expert on building winning teams, discusses the importance of workplace trust and the...
by Coach Cathy | Jul 31, 2011 | Cost of Conflict
Below are some Workplace statistics that show you the cost of turnover, loss of productivity and absenteeism. • The cost of turnover in the workplace is extraordinary. Ernst & Young reports that the cost of losing and replacing an employee may be as high as 150%...
by Coach Cathy | Jul 26, 2011 | General
How often do you practice empathetic listening? More often than not, human beings forget about this very important tool called empathetic listening and prefer to “win” at the cost of their relationship. The urge to win the argument is very familiar to many couples but...
by Coach Cathy | Jul 24, 2011 | Team, Workplace
Unresolved conflicts and gossip at work are like untreated infections. The longer they are left alone, the more difficult they become to eliminate, and the harder they are to heal. Everything from passive aggressive notes left on refrigerator doors to interactions...
