by Coach Cathy | Apr 4, 2017 | General, Uncategorized
Conflict With A Stranger – What Can You Do? Getting into a conflict with someone with whom you have no prior relationship is complicated. Many believe that conflict with a stranger is preferable to conflict with a friend or loved one. You have no extant...
by Coach Cathy | Sep 6, 2011 | General
Customer Service Tips: Providing exceptional customer service is one of the best ways to avoid conflict in your company. If you can focus on serving the customer by providing the best customer service, the odds of your customer feeling satisfied has increased...
by Coach Cathy | Aug 5, 2011 | General
Gary chapman gives us simple yet unique ways to apologize to co-workers or loved ones in his powerful book and CD- “The five languages of apology”. Gary Chapman provides expert advise on arguing, apologizing and forgiving. What most people want to know...
by Coach Cathy | Aug 2, 2011 | General
We often don’t separate our Conflict facts from the stories we tell ourselves. There are two types of stories you can tell yourself. One story enables you to justify to yourself why you have behaved poorly. The second type of story is the one you tell yourself about...
by Coach Cathy | Jul 26, 2011 | General
How often do you practice empathetic listening? More often than not, human beings forget about this very important tool called empathetic listening and prefer to “win” at the cost of their relationship. The urge to win the argument is very familiar to many couples but...
by Coach Cathy | Jul 19, 2011 | General
Dealing with challenging people is not an easy task. When someone says something unkind to us, we often respond back in a reactive manner. We wish we wouldn’t go down to their level, but sometimes we do. You probably think it takes days of communication skills...
