Conflict with a Stranger- What can you do?

Conflict With A Stranger – What Can You Do? Getting into a conflict with someone with whom you have no prior relationship is complicated. Many believe that conflict with a stranger is preferable to conflict with a friend or loved one. You have no extant relationship to ruin, after all. However, existing relationships often bring…

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Customer service tips that make all the difference!

Customer Service Tips: Providing exceptional customer service is one of the best ways to avoid conflict in your company.  If you can focus on serving the customer by providing the best customer service, the odds of your customer feeling satisfied has increased greatly.  A happy customer is not one usually to cause problems. Gregg Gregory,…

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Gary Chapman – Five Ways to Apologize

Gary chapman gives us simple yet unique ways to apologize to co-workers or loved ones in his powerful book and CD- “The five languages of apology”.  Gary Chapman provides expert advise on arguing, apologizing and forgiving. What most people want to know when you apologize is “are you sincere?” However, they judge your sincerity by whether or…

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Conflict facts or your story? Which one are you telling yourself?

We often don’t separate our Conflict facts from the stories we tell ourselves. There are two types of stories you can tell yourself. One story enables you to justify to yourself why you have behaved poorly. The second type of story is the one you tell yourself about others. Instead of really looking at the conflict facts…

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Do you try to WIN the argument or do you practice empathetic listening?

How often do you practice empathetic listening? More often than not, human beings forget about this very important tool called empathetic listening and prefer to “win” at the cost of their relationship. The urge to win the argument is very familiar to many couples but is not an effective conflict strategy. Tell me if this…

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Dealing with Challenging People- Use these 4 Magic Phrases to Respond to Anything!

Dealing with challenging people is not an easy task. When someone says something unkind to us, we often respond back in a reactive manner. We wish we wouldn’t go down to their level, but sometimes we do. You probably think it takes days of communication skills training to become skilled at dealing with challenging people.…

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Strategies for Conflict Resolution- Including a FREE “8 Steps to Resolving Conflict” Worksheet

There are many Strategies for Conflict Resolution. We need different strategies to help us resolve our differences and disagreements which can often turn into conflict. Although resolving conflict is not always easy, healthy people find strategies for conflict resolution. One of the strategies that I have found that works well is the “8 Steps for…

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VERBAL JUDO- 7 things you NEVER say to anyone!

The secret of good discipline is use language disinterestedly You can’t discipline someone using anger. The moment you do you lose power and you hurt permanently. Description:Complete video at: fora.tv Dr. George Thompson, president and founder of the Verbal Judo Institute, names the most effective methods for discipline. He draws from the time his son…

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