Conflict with a Stranger- What can you do?

Conflict With A Stranger – What Can You Do? Getting into a conflict with someone with whom you have no prior relationship is complicated. Many believe that conflict with a stranger is preferable to conflict with a friend or loved one. You have no extant...

Customer service tips that make all the difference!

Customer Service Tips: Providing exceptional customer service is one of the best ways to avoid conflict in your company.  If you can focus on serving the customer by providing the best customer service, the odds of your customer feeling satisfied has increased...

Gary Chapman – Five Ways to Apologize

Gary chapman gives us simple yet unique ways to apologize to co-workers or loved ones in his powerful book and CD- “The five languages of apology”.  Gary Chapman provides expert advise on arguing, apologizing and forgiving. What most people want to know...

Conflict facts or your story? Which one are you telling yourself?

We often don’t separate our Conflict facts from the stories we tell ourselves. There are two types of stories you can tell yourself. One story enables you to justify to yourself why you have behaved poorly. The second type of story is the one you tell yourself about...