Conflict with a Stranger- What can you do?

Conflict With A Stranger – What Can You Do? Getting into a conflict with someone with whom you have no prior relationship is complicated. Many believe that conflict with a stranger is preferable to conflict with a friend or loved one. You have no extant relationship to ruin, after all. However, existing relationships often bring…

Continue Reading →

What Causes Workplace Conflict?

Workplace conflict may occur when people’s ideas, decisions or actions relating directly to the job are in opposition, or when two people just don’t get along. Conflict in the workplace may be productive if it leads to positive change, but can also be stressful and unpleasant. Resolving disputes and clashes at work is important for…

Continue Reading →

Dealing with different personalities at work

One of the main causes of conflict is conflict are the different personalities at work. In this blog, I’ll explain the four major personality types and reveal where the natural areas of disagreement are and give you some practical quick tips to reduce the natural friction & conflict that exists between the personality types. When…

Continue Reading →

Customer service tips that make all the difference!

Customer Service Tips: Providing exceptional customer service is one of the best ways to avoid conflict in your company.  If you can focus on serving the customer by providing the best customer service, the odds of your customer feeling satisfied has increased greatly.  A happy customer is not one usually to cause problems. Gregg Gregory,…

Continue Reading →

Gary Chapman – Five Ways to Apologize

Gary chapman gives us simple yet unique ways to apologize to co-workers or loved ones in his powerful book and CD- “The five languages of apology”.  Gary Chapman provides expert advise on arguing, apologizing and forgiving. What most people want to know when you apologize is “are you sincere?” However, they judge your sincerity by whether or…

Continue Reading →

Conflict facts or your story? Which one are you telling yourself?

We often don’t separate our Conflict facts from the stories we tell ourselves. There are two types of stories you can tell yourself. One story enables you to justify to yourself why you have behaved poorly. The second type of story is the one you tell yourself about others. Instead of really looking at the conflict facts…

Continue Reading →

Workplace Trust- Are you vulnerable with your team?

We all know that workplace trust in teams is a fundamental for their success.  But what does trust really imply?  Here Patrick Lencioni, best-selling author, consultant and expert on building winning teams, discusses the importance of workplace trust and the difference between predictive trust and vulnerability based trust within a company.   One of my…

Continue Reading →

WORK PLACE STATISTICS- The cost of turnover, loss of productivity and absenteeism.

Below are some Workplace statistics that show you the cost of turnover, loss of productivity and absenteeism. • The cost of turnover in the workplace is extraordinary. Ernst & Young reports that the cost of losing and replacing an employee may be as high as 150% of the departing employee’s annual salary. ( Workforce.com) The…

Continue Reading →

Do you try to WIN the argument or do you practice empathetic listening?

How often do you practice empathetic listening? More often than not, human beings forget about this very important tool called empathetic listening and prefer to “win” at the cost of their relationship. The urge to win the argument is very familiar to many couples but is not an effective conflict strategy. Tell me if this…

Continue Reading →

Gossip at work is like an untreated infection!!

Unresolved conflicts and gossip at work are like untreated infections. The longer they are left alone, the more difficult they become to eliminate, and the harder they are to heal.  Everything from passive aggressive notes left on refrigerator doors to  interactions between employees which create divisions and make everyone feel uncomfortable create an unhealthy work environment. …

Continue Reading →

Page 1 of 2