On this page, you’ll find a summary and brief outline for Dr. Kilmann’s online courses, all of which have been designed to deepen your understanding of conflict management and to improve your skills in change management for a great variety of situations—both personal and professional.  If you haven’t read the background on Dr. Kilmann yet and would like to, click here.  To go directly to his website, click here.

1. BASIC Training in Conflict Management

Our 80 minute BASIC course (including a 30 page Course Manual) focuses on the TKI and how to interpret your results (as well as those of other people) with regard to five conflict-handling modes: competing, collaborating, compromising, avoiding, and accommodating. But first you’ll learn about the underlying dimensions of conflict management: assertiveness and cooperativeness. And you will also be exposed to three additional dimensions for interpreting conflict-handling behavior: the distributive, integrative, and protective dimensions. If you haven’t had much exposure to conflict management and the TKI, this course is a great introduction in a short amount of time. But if you’ve had considerable experience with the TKI yet want to make sure that you know how to use this assessment tool to its full potential, then skip the BASIC course and proceed with the advanced version.

Click here for more information on Basic Training in Conflict Management.

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2. GROUP Training in Conflict Management

Our 3 hour GROUP Training (including a 54 page Course Manual) provides consultants, trainers, and coaches with the knowledge to use the TKI for improving how conflict is managed in any group setting. This course recommends that group members take two TKI assessments with modified instructions: (1) INSIDE your group, how do you usually respond when you find your wishes differing from those of another group member? (2) OUTSIDE your group (across all other settings in your life), how do you usually respond…? The results can then be sorted into HIGH and LOW scores that show how conflict modes are being used both INSIDE and OUTSIDE a group. This course provides numerous guidelines (and examples) for properly interpreting these Group TKI Profiles: to pinpoint exactly how a group can significantly improve its conflict-handling behavior for achieving greater success and satisfaction.

Click here for more information on Group Training in Conflict Management.


3. ADVANCED Training in Conflict Management

Our 8 hour ADVANCED Training (including a 132 page Course Manual) provides an even deeper understanding of the TKI. For example, you will learn how certain enduring psychological traits predispose people to use different modes for resolving conflict. Once you become aware of the connection between your traits and your modes, however, you’ll find it easier to use each conflict-handling mode as needed. In this advanced course, you’ll also learn the ten key principles of group process and then you’ll learn the five steps of problem management. And finally, all these key principles and action steps are all combined in the Problem Management Organization, or PMO for short. In a nutshell, this more advanced material is precisely what will allow you to use the TKI to help resolve conflicts and problems in complex systems, including organizations, communities, and nations.

Click here for more information on the Advanced Training in Conflict Management.


4. Culture Management Course

Culture Management Building on all that is learned in the ADVANCED course, our 6 hour course on Culture Management (including a 130 page Course Manual) focuses on the culture track, the first of eight tracks for succeeding at systemwide change and improvement…which is now termed: quantum transformation. Without first establishing a culture that fosters trust, candor, openness, information sharing, and a willingness to work with diverse others, it will be most difficult for any work group or organization to manage its problems and conflicts successfully. Making use of our Culture-Gap Survey and a number of work sheets for identifying and closing culture-gaps, you’ll learn a very practical method—based on the steps of problem management—for establishing a satisfying and productive culture in any social system.

Click here for more information on the Culture Management Course


5. Critical Thinking Course

Also building on what you learn from our previous courses, in our 6 hour Critical Thinking Course (including a 96 page Course Manual), you’ll learn how to uncover the false assumptions behind your most cherished beliefs, which is based on the powerful method of Assumptional Analysis. Because there has been so much dramatic change in the world during the past few decades, most of us are unconsciously making assumptions about key stakeholders that ONCE might have been true, but are now clearly false. By using the steps of assumptional analysis (in the second track of eight tracks of quantum transformation), you’ll be able to uncover and then revise your false assumptions, so your decisions and actions will now be based on today’s updated reality, not yesterday’s outdated fantasy.

Click here for more information about the Critical Thinking Course.


6. Team Management Course

As compared to our other online courses, Team Management spends relatively less time on presenting new concepts and theories. Instead, Team Management provides consultants, trainers, and work groups with expert guidance on how to make the best use of team-focused assessment tools and work sheets for experiential learning. Concentrating on behavioral learning and change will enable groups to readily apply all the key principles and practices from the first three tracks of quantum transformation—directly into the workplace and on the job. By taking our Time-Gap Survey and Team-Gap Survey, and then exploring the illuminating results with our specially designed work sheets, you’ll learn some very practical tools for transforming the language of teamwork into actual behavior.

Click here for more information on the Team Management Course


7.  The Complete Program- SAVE money!

If you would like to take ALL of our online courses, you can purchase them as one complete package (at a considerable savings versus purchasing our online courses separately). You’ll have access to all course manuals (more than 700 pages of accompanying materials), just as if you had purchased the courses one at a time. And for your convenience, all courses will be available to you on the same webpage—in the recommended sequence. Moreover, if you successfully complete the four exams for (1) Quantum Transformation, (2) ADVANCED Training, (3) Critical Thinking, and (4) EITHER Culture Management OR Team Management, you’ll receive a special recognition to signify that you have mastered The Complete Program: Certificate in Conflict Management and Change Management. NOTE: As additional online courses become available, The Complete Program will include them.

Click here to find out more about the Complete Program



8. The TKI Package 

If you would like to take our three TKI-based online courses, you can purchase The TKI Package (at a considerable savings versus buying these online courses separately). Since the GROUP Training course recommends that you take two TKI assessments with modified instructions, the TKI Package also comes with these two assessments. This combination of three online courses and two TKI assessments is the perfect package for consultants, trainers, coaches, and mediators who wish to gain mastery of the TKI for applications with individuals, couples, groups, and organizations. And if you pass the two required Final Exams (GROUP Training in Conflict Management and ADVANCED Training in Conflict Management), you’ll receive a special certificate to signify your achievement: Certificate in the Thomas-Kilmann Conflict Mode Instrument.

Click here for more information about the TKI Package

 Click here to take you to Dr. Kilmann’s website


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