Author: Coach Cathy
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Manage conflict in a group by using Ground Rules
To manage conflict with a group or team, we must be able to put some kind of consistant structure or ground rules into place. Many good leaders and managers forget to do this and end up with some very unproductive meetings. To work together effectively, team members must be able to seek the best solution…
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Conflict in the Workplace
A Conflict in the workplace can be a normal part of doing business. In some cases, conflict that is managed properly can be beneficial when it supports an environment of healthy competition. However, conflict may also have a detrimental effect. As a business owner or manager, you need to be aware of potential sources of…
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Dealing with Challenging People- Use these 4 Magic Phrases to Respond to Anything!
Dealing with challenging people is not an easy task. When someone says something unkind to us, we often respond back in a reactive manner. We wish we wouldn’t go down to their level, but sometimes we do. You probably think it takes days of communication skills training to become skilled at dealing with challenging people.…
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VERBAL JUDO- 7 things you NEVER say to anyone!
The secret of good discipline is use language disinterestedly You can’t discipline someone using anger. The moment you do you lose power and you hurt permanently. Description:Complete video at: fora.tv Dr. George Thompson, president and founder of the Verbal Judo Institute, names the most effective methods for discipline. He draws from the time his son…